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Job Description: Having valuable knowledge on windows basic troubleshooting and handling complex situations, having knowledge on SCCM ,WDS, DHCP , DNS , aware of AV solutions, encryption tool, aware of SLAs, patch management system, aware of bulk imaging /remote imaging ,aware of ticketing tool and its functionality. Positive hands on of basic Hardware, networking and server troubleshooting required for L1. Rotational Shift Work from Office. .