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The Head Claims will lead end-to-end Retail and Corporate Claims operations with a strong broker-first mindset. The role preferably requires prior experience in an insurance broking environment, managing multi-insurer portfolios and acting as the customers primary advocate while ensuring policy and regulatory compliance. Lead claims strategy across Retail (Health) and Corporate (GMC, GPA, GTL & GI) portfolios.Establish broker-driven SOPs, escalation frameworks, and TAT benchmarks.Oversee complex retail claims including repudiations, deductions, and grievance redressals.Manage corporate employee benefit claims including large losses, ICU cases, and CXO-level escalations.Negotiate corporate buffers, special approvals, and business-call settlements with insurers.Act as the senior broker interface with insurers, TPAs, and key hospital networks.Drive claims MIS, loss ratio analysis, ageing reports, and renewal-support insights.Support cross-sell initiatives including OPD, top-ups, wellness, and AHC solutions.Lead, mentor, and scale retail and corporate claims teams with clear KPIs and accountability .