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About Us At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world We re devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed globally integrated delivery model and globally resilient operations Global Business Services is recognized for flawless execution sound risk management operational resiliency operational excellence and innovation In India we are present in five locations and operate as BA Continuum India Private Limited BACI a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process Overview Developer Experience is a growing department within the Global Technology division of Bank of America We drive modernization of technology tools and processes and Operational Excellence work across Global Technology The organization operates in a very dynamic and rapid-paced global business environment As such we value versatility creativity and innovation provided through individual contributors and teams that come from diverse backgrounds and experiences We believe in an Agile SDLC environment with a strong focus on technical excellence and continuous process improvement The Developer Experience Crowdsourcing team has a need for a Technical Program Manager to help us design and implement new processes to enable and drive forward a recent way of working The Technical Program Manager will take overall ownership for project success including planning coordinating and delivery of a defined project which requires engagement from teams across multiple value streams organizations Key responsibilities include understanding at times drafting the technical requirements communicating the desired program outcomes coordinating delivery managing risks ensuring compliance to standards and providing visibility into the health of the program This role ensures execution and delivery meets program goals timeline cost Facilitating sync points between business and technology leaders across multiple organizations as well as Risk and Compliance partners The candidate is expected to have a deep understanding of Software development life cycle along with hands-on experience using CI CD and other DevOps tools Responsibilities Documents detailed requirements at Confluence maintains RTM Req Traceability Matrix about the changes Creates and enriches Jira work items at epic and story level Joins refinement calls and provide guidance to team Leads and maintains the downstream users sets expectations and then refines the RTM and changes at confluence Creates and maintains help guides docs for users Collaborates across teams to ensure that what changes support are expected in each iteration Joins connects with other POs of upstream and ensures that impact is discussed and documented Takes care of watching and resolving product related questions tickets as part of Support Model Jira service requests Works closely with Product manager to understand high level Product strategy and architectural direction Expect to be meeting regularly with the PA team to make sure we are all aligned Publish monthly process control metrics and support inquiries related to the supporting data Support process inquiries through data analysis and the summarization of the findings Execute procedural tasks in support of GT-wide standards and process controls Coordinating and facilitating the program routines -e g kick-off program reviews status review stakeholder meetings change controls tollgates etc Facilitating technical discussions to understand user requirements around SPI process Risk and governance Documenting and understanding the solution to drive routines and engagement updates to Customers Stakeholders Must have excellent documentation skills Planning and coordinates program delivery and dependencies across multiple value streams Facilitating dependency management risk management impediment removal .