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Roles and Responsibilities : - Provide exceptional customer support through live chat, resolving queries and concerns in a timely and qualified manner. - Cross-sell/up-sell relevant products or services to customers based on their needs and preferences. - Maintain accurate records of all interactions with customers using CRM software. - Collaborate with internal teams to resolve complex issues that require escalation. Job Requirements : - 0-7 years of experience in BPO/Call Centre environment/Any Enviroment. - Excellent communication skills for effective interaction via chat platform. - Ability to work flexible shifts including evenings (US time zone). - Basic knowledge of sales principles for cross-selling/upselling opportunities. .