Customer Insights & Product Feedback Intern

Freshers, final-year students, and recent graduates are welcome to apply. Do you enjoy speaking to people, understanding what they really mean and not just what they say, and spotting patterns that can improve a product betterhood is looking for a Customer Insights & Product Feedback Intern to help us understand how customers experience our paincare and recovery products in real life. In this role, you will speak and interact with customers, uncover their pain points, document product feedback, identify recurring themes, and work closely with the NPD, Customer Success and Marketing teams to help shape better products and experiences. About betterhood betterhood is a preventive paincare brand helping people move better, recover better, and live better. We build physiotherapistinformed solutions across posture support, orthotic supports, recovery, and painrelief products. What You Will Do Speak with customers who have purchased betterhood products and understand their experience in detail. Ask thoughtful questions around comfort, usage, effectiveness, expectations, and unmet needs. Identify recurring customer pain points, product concerns, improvement opportunities, and feature requests. Capture customer feedback accurately in Google Sheets and structured feedback formats. Follow up with customers for reviews, testimonials, product stories, and case studies where relevant. Share actionable insights with the Customer Experience, Marketing, and Product teams. Help us build a stronger voiceofcustomer process for future product development. Ensure every customer interaction feels respectful, warm, and professional. What This Role is For This role is ideal for someone who is curious about people, enjoys conversations, and wants to learn how consumer brands build products that customers genuinely value. You may be a good fit if you: Are comfortable speaking with customers over phone calls for a large part of the day. Communicate clearly in English and Hindi. Other regional languages are a strong advantage. Have strong listening skills and can ask useful follow-up questions instead of simply reading from a script. Can build rapport with different kinds of people. Are organised and comfortable documenting conversations in Google Sheets or Excel. Are interested in consumer research, customer experience, product development, healthcare, wellness, or startups. Can work from our office in Kasavanahalli, Sarjapur Road, Bengaluru. Freshers, final-year students, and recent graduates are welcome to apply. What You Will Learn How customer research works inside a fastgrowing consumer brand. How to turn customer conversations into product and business insights. Consumer behaviour, customer experience, and feedback analysis. The basics of product development and new product discovery. Crossfunctional startup execution across Product, Marketing, and Customer Experience. .