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Role Overview : We are hiring experienced Team Leaders for an International voice & semi voice process in Bangalore. The ideal candidate should have strong team handling skills, experience managing KPIs, and the ability to drive performance in a fast-paced customer support setting. Work Location :Hennur, Bangalore Salary : 5.5 - 6.5 LPA Call Alam on : 7975570699 Eligibility Criteria: - Minimum 1 year of experience as a Team Leader in an BPO - Excellent communication and people management skills - Experience handling team performance, escalations, and client metrics - Comfortable working in rotational shifts Key Responsibilities * Manage and lead a team of customer support and Recruirtment * Monitor daily team performance and ensure targets are achieved * Conduct team huddles, coaching sessions, and performance reviews * Handle escalations and provide timely resolutions * Maintain process compliance and quality standards * Motivate and mentor team members to improve productivity and engagement * Coordinate with internal stakeholders and operations teams Preferred Skills * Strong leadership and decision-making abilities * Good analytical and problem-solving skills * Ability to work under pressure and meet deadlines * Proficiency in MS Excel and reporting Call Alam 7975570699 .