Associate Director - Customer Experience - Real Estate

Description: Role: Associate Director - Experience/ CEG Experience: 10 - 15 Years Location: Gurgaon/ Gurugram Industry: Real Estate - Co working Education: Bachelors degree in business, Hospitality, or a related field; masters degree preferred. Role Summary: The Associate Director - Experience will lead the member experience strategy across touchpoints in the city's Suites spaces. This role drives client engagement and satisfaction through innovative programs, team leadership, and cross-functional collaboration to cultivate a strong sense of belonging. Knowledge & Skills Required: - Excellent planning and organizational skills to manage multiple programs concurrently - Delivery-focused mindset to implement changes and clarify ambiguities - Strong interpersonal and communication skills to lead and motivate teams - Preferred industry: Co working or Hospitality / Hotels Key Responsibilities: - Lead, mentor, and manage a team of experience managers and community associates to deliver exceptional client service. - Design and oversee programs, initiatives, and events that enhance community, collaboration, and networking among members. - Collect, analyze, and act upon member feedback to continuously improve the experience. - Collaborate closely with marketing, operations, and sales teams to align initiatives with wider business strategies. - Manage budgets for member experience initiatives, ensuring cost-effective execution without compromising quality. - Define and monitor KPIs to measure success of the experience programs, reporting outcomes and insights to leadership. - Serve as a brand ambassador, ensuring the client experience reflects the companys mission and values. .