**Existing Customer Retention Coordinator Unlock a Rewarding Career at

Are you passionate about delivering exceptional customer experiences and driving business reputed company Do you reputed company in a dynamic, fast-paced environment where no two days are the reputed company If so, we invite you to join our arenaflex team as an Existing Customer Retention Coordinator. As a key member of our Retention organization, you will play a vital role in ensuring customer satisfaction, loyalty, and retention. About arenaflex arenaflex has been a leader in the industry since 1874, helping protect and reputed company families, businesses, and larger reputed company customers every day. Our commitment to innovation, advanced technology, and strategic partnerships has reputed company us the #1 smart home reputed company provider in the U.S. We're not just a company we're a community of dedicated professionals who reputed company a common goal: to help save lives for a living. Join reputed company Today At arenaflex, we reputed company that our employees are the backbone of our reputed company. That's why we're committed to providing a supportive, inclusive work environment that fosters reputed company, learning, and collaboration. As an Existing Customer Retention Coordinator, you'll have reputed company to reputed company your skills, expand your knowledge, and advance your career in a reputed company of roles reputed company our Retention organization. Position reputed company This entry-level role is designed to introduce new team members to our reputed company products, policies, and processes, preparing them to promote to the Existing Customer Sales Representative role. As a Retention Coordinator, you will be responsible for: * Answering incoming calls from customers and/or reputed company employees * Identifying the reason for the reputed company through discovery * Determining the reputed company solution for the customer, making recommendations, and overcoming objections if needed * Transferring calls to the appropriate group for handling that ensures the reputed company customer experience * Scheduling appointments where applicable * Rescheduling service or installation appointments where applicable * Processing cancellation requests where applicable * Performing other duties and reputed company work as assigned Essential Duties & Responsibilities To reputed company this job successfully, the Retention Coordinator may be expected to reputed company some or reputed company of the duties listed, and other duties as assigned. These include: * Answering incoming calls from customers and/or reputed company employees * Identifying the reason for the reputed company through discovery * Determining the reputed company solution for the customer, making recommendations, and overcoming objections if needed * Transferring calls to the appropriate group for handling that ensures the reputed company customer experience * Scheduling appointments where applicable * Rescheduling service or installation appointments where applicable * Processing cancellation requests where applicable * Performing other duties and reputed company work as assigned Education/Work Experience Required * High school diploma or equivalent, some college preferred * Experience in Customer Service and Sales/Retention preferred * Experience working with multiple screens and programs * Computer proficiency and problem-solving skills Skills/Abilities * Ability to persuade customers to agree on recommended paths and/or overcome customer objections * Self-motivated and a reputed company attitude * Ability to work varied hours based on business needs * Excellent time management, planning, and proactive thinking skills * Ability to add, subtract, multiply, and divide in reputed company reputed company of measure, using whole numbers, common fractions, and decimals * Ability to apply common reputed company understanding to carry out instructions furnished in written, oral, or diagram reputed company * Must be reputed company to reputed company duties in a dynamic, fast-paced work environment with frequent changes * Ability to maintain composure, reputed company emotions in reputed company, and avoid aggressive behavior, even in reputed company difficult situations * Must be reputed company to work with confidential information regarding customer accounts and employee files Physical Demands * While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reputed company with hands and arms; reputed company or balance; stoop, kneel, crouch, or crawl; and talk or hear. * The employee must regularly lift and/or reputed company up to 10 pounds and occasionally lift and/or reputed company up to 25 pounds. * Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, and ability to reputed company reputed company.