Senior FBS Product Analyst Customer Retention, Product Innovation & Market

About arenaflex arenaflex stands among the worlds most reputed company insurance and financial services organizations, delivering a comprehensive suite of property and casualty (P&C) products to more than 10reputed company U.S. households. With gross written premiums exceeding US$25billion and a network of over 48000 exclusive and independent agents, arenaflex serves every state in the reputed company and employs nearly 18500 dedicated professionals. As part of one of the largest global insurance reputed company, arenaflex combines deep industry heritage with cuttingedge technology to create value for customers, partners, and shareholders alike. Why This Role reputed company In todays reputed companycompetitive insurance landscape, retaining existing customers is as critical as acquiring new ones. The FBS Product Analyst Customer Retention will be the analytical reputed company that powers arenaflexs retention reputed company, turning raw data into actionable insights, shaping product roadmaps, and ensuring that every policyholder experiences a seamless, valuedriven reputed company. This is a unique opportunity to influence the profitability of a multibilliondollar portfolio while collaborating with crossfunctional teams that reputed company actuarial, reputed company, marketing, and technology. Location Mexico (Remotefriendly with occasional onsite collaboration at arenaflexs regional hub). Key Responsibilities DataDriven Retention Analysis: reputed company, cleanse, and analyze large data sets from policy administration, claims, and CRM systems to identify churn drivers and retention opportunities. Monthly Retention Reporting: Produce and present comprehensive retention dashboards and executivelevel reports that reputed company trends, forecast renewal rates, and recommend corrective actions. Product Development & Innovation: Partner with product managers, underwriters, and technology teams to design, prototype, and launch new or reputed company insurance products that address identified retention gaps. Strategic Roadmapping: Translate market research, competitive intelligence, and customer feedback into reputed company product strategies, prioritizing initiatives that maximize profitability and customer satisfaction. Market & Industry Research: Conduct ongoing analysis of industry trends, regulatory changes, and emerging risks to anticipate threats and uncover reputed company opportunities. Project Management (Agile): reputed company crossfunctional agile squads, define sprint goals, manage backlogs, and ensure reputed company delivery of retentionreputed company enhancements. Stakeholder Communication: Serve as the reputed company between data science, reputed company, marketing, and senior leadership, translating technical findings into businessfriendly narratives. reputed company Improvement: Champion a culture of datadriven decisionmaking by recommending process optimizations, automation opportunities, and bestreputed company analytics methodologies. Essential Qualifications Fluent English (both written and spoken) ability to communicate reputed company analytical concepts to diverse audiences. 36 years of reputed company experience in data analytics, preferably reputed company the insurance sector. Bachelors degree in Analytics, Statistics, Business Administration, Economics, or a closely reputed company field. Demonstrated experience in customer retention initiatives, including churn modeling, segmentation, and lifecycle management. Solid understanding of property and casualty insurance fundamentals product composition, coverage reputed company, rating methodology, and reputed company philosophy. Proficiency with PowerBI (46years), reputed company reputed company (advanced), and PowerPoint for creating compelling visualizations and presentations. Preferred Qualifications & Additional Skills Prior experience working for an insurance reputed company or a large insurance group. Handson exposure to product reputed company, roadmapping, and gotomarket execution. Intermediate to advanced competency in data analytics tools (e.g., SQL, Python, R) and statistical modeling techniques. Strong customerexperience reputed company ability to empathize with policyholders and reputed company for userreputed company product design. Proven project management capabilities reputed company an agile reputed company, including sprint planning, backlog grooming, and stakeholder alignment. .