Client Success Manager, B2B SaaS

Job Description: Build deep, trust-based relationships with clients Own the client relationship for Prompt + Prompt RCM users Develop a thorough understanding of each clients business goals Host regular client cadence meetings Monitor and respond to client support inquiries Support clients through clinical and billing workflows Analyze client performance data and KPIs Identify and manage churn indicators Maintain expert-level knowledge of Prompts software and RCM offering Collaborate cross-functionally with internal teams Champion client feedback and contribute to team-wide strategies Requirements: Active clinical license as a Physical Therapist (PT), Occupational Therapist (OT), or Speech-Language Pathologist (SLP) Strong understanding of clinical, administrative, and billing workflows in rehab therapy practices At least 3 years of experience in medical billing, insurance claims, or revenue cycle management is preferred; on-the-job training available for candidates with strong clinical foundations Demonstrated success in customer-facing roles Tech-savvy and passionate about learning software Highly proficient in Microsoft Excel and other platforms such as Google Workspace Excellent written and verbal communication skills Proven ability to manage multiple priorities in a fast-paced environment High personal accountability and growth-oriented mindset Benefits: Competitive salaries Remote/hybrid environment Potential equity compensation for outstanding performance Flexible PTO Company-wide sponsored lunches Company paid disability and life insurance benefits Company paid family and medical leave Medical, dental, and vision insurance benefits Discounted pet insurance FSA/DCA and commuter benefits 401k Complimentary subscription to digital fitness classes and wellness content Recovery suite at HQ includes a cold plunge, sauna, and shower Apply To this Job .