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Role & responsibilities We are looking for an experienced Assistant Manager - Quality to lead the Quality function for our US Third Party Collections process. Key Responsibilities: - Lead and mentor the Quality Assurance team. - Conduct quality audits, call monitoring, and calibration sessions. - Monitor Quality KPIs and prepare performance reports. - Drive Root Cause Analysis (RCA) and process improvement initiatives. - Ensure compliance with FDCPA, TCPA, client guidelines, and internal quality standards. - Partner with Operations, Training, and Clients to improve performance. - Manage client escalations and quality governance. - Coach and develop Quality Analysts. Preferred candidate profile - 2+ years of experience in Quality Assurance within an International BPO. - Hands-on experience in US Third Party Collections. - Strong knowledge of FDCPA and TCPA. - Experience in Call Monitoring, Quality Audits, Calibration, and Coaching. - Strong leadership, analytical, and stakeholder management skills. - Excellent communication skills. - Any Graduate (MBA preferred). Perks and benefits Perks & Benefits - Competitive compensation - Leadership chance with a growing organization - Exposure to US clients - Performance-driven work environment - Career growth opportunities .