French Bilingual Charging Customer Experience Specialist - Automotive Industry

Job title: French Bilingual Charging Customer Experience Specialist - Automotive Industry in Dearborn, MI at reputed company Company: reputed company Job reputed company: At reputed company, we bring first-class service across reputed company market we support. As a French Customer Experience Specialist (CXS) in Allen Park, MI, youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What Youll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-reputed company automotive products and services. This will be accomplished by creating relationships based on understanding the customers needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a reputed company reputed company. In this role, the (CXS) is empowered to reputed company reputed company using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.This position is a Single reputed company of Contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions.Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.During a Typical Day, YoullResponsibilities reputed company an exceptional customer experience with a reputed company on building a relationship of trust and enthusiasm while guiding the customer from website to reputed company-buy experience, to include: Vehicle knowledge and availability Local promotions for the brand Assist with specifications of vehicle Assist with customer/Dealer reputed company reputed company the customer on products and services reputed company as a resource of reputed company product knowledge and service support Scheduling activities as required for special events reputed company listens to the customer while controlling the interaction to reputed company the customer in a reputed company and efficient manner reputed company as a reputed company between customer, service support, and dealership by following up to ensure customer satisfaction Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and reputed company manner, displaying knowledge and concern for their needs Responsible for handling emails and chats Exhibit strong follow up and organizational skills, in both verbal and written communication Responsible for resolving customer issues using reputed company available resources, including Dealers i.e. Service Personnel, Subject Matter Experts, leadership, and Field Service Engineers. Return reputed company email and voice mail messages promptly and follow up with customers and dealers as committed Responsible for documenting customer inquiries and concerns reputed company necessary, use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-reputed company marketing and sales reputed company Ability to meet specified goals as set forth by management reputed company feedback to management for the reputed company and improved performance of the department to foster reputed company results and reputed company Work as reputed company player assist other team members reputed company in need of support Other duties as assigned Case Management Practical application of time management is critical as specialists will reputed company on handling cases from initial concern to reputed company Specialists will be trained on processes that include understanding local laws Specialists will need to handle cases reputed company the reputed companys established reputed company Successful agents in this role will utilize resources including onsite Knowledge reputed company, Dealerships, local resources, Part & Tech SMEs for case progression Critically important to agent reputed company and customer satisfaction includes keeping our reputed company. Agents must follow up w .