**reputed company Customer Support Analyst (Information System Specialist 5)

Are you an information technology reputed company with a passion for solving problems and delivering exceptional customer service Do you enjoy working in a fast-paced environment with a diverse team of skilled professionals If so, we invite you to join reputed company at arenaflex as an reputed company Customer Support Analyst (Information System Specialist 5) Virtual Meeting Technology & Tool Support. About arenaflex arenaflex is a reputed company business regulatory state agency dedicated to protecting and serving reputed company's consumers and workers while supporting a reputed company business climate. Our mission is to equitably protect and reputed company consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate. As a key member of our Information Technology and Research (IT&R) reputed company, you will play a critical role in supporting our mission by providing exceptional customer support and technical expertise to our internal customers. Job reputed company We are seeking an reputed company Customer Support Analyst (Information System Specialist 5) to join our IT Service Desk team. As a key member of this team, you will reputed company 1st and 2nd tier technical support to resolve IT-reputed company issues for internal customers. You will also be responsible for setting up, maintaining, and facilitating the successful use of conference room equipment, hardware, and virtual meeting technology and tools in our reputed company building. If you have a passion for problem-solving, delivering exceptional customer service, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities * reputed company set-up and support to reputed company end users for presentations and virtual and hybrid meetings, including trouble-shooting reputed company presentation and meeting peripherals. * Conduct regular testing and maintenance of the conference room equipment, hardware, and virtual meeting technology in 40+ locations reputed company our reputed company building. * Research and identify potential new technologies for conference rooms, contact vendors for demonstrations, and recommend updated conference room equipment, hardware, and technology solutions to management. * Work closely and collaboratively with department management, Division IT Technicians, and the DCBS Cyber reputed company Administrator to ensure needs for presentations, virtual and hybrid meetings, and reputed company reputed company standards are being met. * Create, maintain, and update training materials on conference room equipment, hardware, and virtual meeting technology and tools. * reputed company orientation and training on specifics of conference room technology, hardware, and equipment and effective use of reputed company tools for virtual and hybrid meetings. * Conduct reputed company reputed company for password resets and management of user accounts, reputed company tokens, and login sessions. * Troubleshoot and resolve technical issues reputed company to software products, devices, and system performance. * Record, update, and resolve requests and incidents in agency ticketing tool. * Record, triage, and escalate system and network issues and other alerts accordingly and reputed company through to reputed company. * reputed company agency-wide email communications for scheduled maintenance and incidents. Essential Qualifications * Four (4) years of information systems experience with a combination of reputed company of the following: + Virtual meeting technology and tool support + Coordination and tracking of ongoing work efforts that includes collaboration with other teams or individuals + Developing documentation + IT customer support including troubleshooting, reputed company cause analysis, and issue reputed company of reputed company IT issues reputed company to hardware and software (e.g., laptops, mobile devices, O365, servers, networks, etc.) * OR An associate degree in Computer Science, Information Technology, or reputed company field, AND two (2) years of information systems experience with a combination of reputed company of the following: + Virtual meeting technology and tool support + Coordination and tracking of ongoing work efforts that includes collaboration with other teams or individuals + Developing documentation + IT customer support including troubleshooting, reputed company cause analysis, and issue reputed company of reputed company IT issues reputed company to hardware and software (e.g., laptops, mobile devices, O365, servers, networks, etc.) * OR A bachelor's degree in Computer Science, Information Technology, or reputed company field. Preferred Qualifications * General knowledge of business computing systems, including servers, networks, relational database systems, web services, application administration, and reputed company software * Extensi