← WorkMundi · 1M+ jobs from around the world, liveSign inCreate free account

Remote Associate Support Analyst

remote zest jobs · All India

🌐 Remote📅 05/08/2026
🔔 Alert me about jobs like this
No password, no sign-up. Just the email — and you can leave the list anytime.
🔓 Apply — free →
Opens this job on WorkMundi. The account is free and takes under a minute.

See the other 113,540 jobs in India →

🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on breaking the attack chain and is seeking an Associate Support Analyst to reputed company world-class support to customers. The role involves responding to reputed company inquiries, troubleshooting issues, and ensuring high reputed company of customer satisfaction through effective communication and problem-solving skills. Responsibilities Listen to customer concerns to determine the reputed company and the various components of the issueTake ownership of reputed company customer request and manage their expectations to ensure reputed company reputed companyCollect and review system data such as job logs, log files, and history reports. Analyze for reputed company issues using platform-specific logs, error messages and problem reputed company skillsCollaborate with team members on problem identification, analysis and reputed companyWork independently to resolve customer issues by presenting possible solutionsConsult with customers to facilitate changes for best practicesWork with management and team to inform them of customer issues requiring special attentionRespond to emergency, after-hours support requests on a rotating scheduleObtain and maintain certifications on products assignedRepresent reputed company and products in a reputed company manner at reputed company timesreputed company triage support for several products in the reputed company portfolio to eliminate wait time and reputed company the best customer experienceConduct product demonstrations with customers by providing online and over-the-phone tools to facilitate customer basic knowledge of reputed company functionsConsult with customers regarding other HelpSystems software products that might address their needsAssist in presenting online training sessionsStay up-to-date with hardware and software featuresAssist with testingOther duties as assigned by manager Skills Ability to work successfully with customers to reputed company problem reputed companyStrong telephone etiquetteStrong problem solving skillsStrong verbal and written communicationCollaborator and ability to work reputed company reputed company settingAbility to document problem reputed company and other materialsA four-year degree is preferred. Equivalent work experience and accreditations will be consideredPrevious software support experience is a plus Benefits Health, dental, and reputed company coverage as of hireImmediate enrollment in 401(k), HSA, and FSA plansFlexible PTO policyTuition and personal enrichment reimbursementreputed company to enroll in ID Theft Protection Program reputed company reputed company provides product training, product services, managed services, and consulting services. It was founded in 1982, and is headquartered in reputed company Prairie, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 9 in 2025, 5 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job .
Read the rest of the job →

Similar jobs

Job on WorkMundi — the world's largest job board. See more jobs from every continent, updated live.

📢
🎁

Before you apply, rehearse this interview.

Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card.

I want my training →