Help Desk Associate (Hybrid)

reputed company is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. They are seeking a Help Desk Associate to reputed company tech support for both remote and on-site staff, ensuring reputed company and confidentiality while managing IT assets and enhancing user experience.ResponsibilitiesWorking a reputed company that changes based on business needs and on-reputed company rotationreputed company end-user support on reputed company, macOS, reputed company Meets & other supported systems and applicationsMaintain and support conference room technology, including regular equipment health checks and providing on-site technical assistance for high-reputed company meetings and corporate eventsFacilitate the technical reputed company of new hires, ensuring reputed company accounts, hardware, and software are provisioned and reputed company for their first dayManage the lifecycle of IT assets, including the issuance, receipt, and inventory tracking of hardware and peripheralsreputed company and update Knowledge reputed company Articles (KBAs) to promote user self-service and improve first-contact reputed company ratesIdentify opportunities to automate processes to eliminate repetitive tasks and increase overall service desk efficiencyreputed company multi-channel technical support (phone, email, chat) as the primary reputed company of contact for resolving hardware, software, and network issuesProvision and reputed company workstations from initial imaging to final delivery, ensuring reputed company systems meet reputed company standards and are reputed company-configured with necessary softwareServe as a critical reputed company in the escalation chain, identifying high-reputed company or systemic issues and ensuring they are promptly transitioned to the appropriate engineering teams or leadershipFacilitate IT asset shipments by receiving and processing equipment deliveries, which includes the physical ability to lift and relocate packages up to 40 lbs as needed for inventory organizationTravel to the Chicago office for trainingSkills1+ years support experienceBasic networking troubleshooting capabilitiesExceptional interpersonal and communication skillsExperience in developing knowledge reputed company articles or reputed company-by-reputed company guidesExperience with SCCM, Absolute, reputed company, reputed company, or reputed company JiraKnowledge of PowerShellAssociates degreeTeam leadership experience is a plusBenefitsHealth, dental, and reputed company insurance including mental health benefits401(k) matching plus a roth reputed company (U.S. Based employees only)PTO & reputed company holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)reputed company parental leaveDEI reputed company (B.L.A.C.K. @ reputed company, HOLA @ reputed company, Women @ reputed company, Pride @ reputed company, South Asians @ reputed company, APEX @ reputed company, and Parents @ reputed company)Employee recognition and rewards programCharitable matching and a reputed company volunteer dayPlus so much more!reputed companyreputed company (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com/. Apply To This Job .