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Hi All, Please find the below , Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Position : L1 Technical Support Experience : 6 Months 3 Years Job Location : Chennai Ambit IT Park Primary Responsibilities Include: - Respond promptly, courteously, and knowledgeably to technical support inquiries - Provide top-tier support to all customers with a goal of first call resolution - Educate customers on system installation/use, and assist in troubleshooting - Utilize prior customer support experience to enable customer success and happiness - Use problem-solving skills to solve customer issues and address concerns - Outbound calls to current customers to address issues, when needed Skillset - High school diploma or general education degree (GED); - 6 Months to 1 year experience in Technical Support or Customer Support Environment - Proven success in a phone-based customer service or call center position - Ability to understand and determine root causes to customer issues - Comfortable with technology and ability to provide technical assistance for consumer electronics - Strong work ethic and the drive to contribute to company goals - Transparent and effective phone communication skills to ensure all customer issues are resolved - Ability to work independently and in a team setting - Ability to prioritize in a fast-paced environment and excellent time management skills - Positive, can-do attitude and eager for continuous improvement - Strong commitment to customer happiness and satisfaction .