L2 Customer NOC Analyst

Job title: L2 Customer NOC Analyst in Englewood Cliffs, NJ at reputed company Company: reputed company Job reputed company: reputed companyreputed company is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, reputed company, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-reputed company theme parks and attractions through Universal reputed company & Experiences. reputed company is a subsidiary of reputed company Corporation.Our reputed company is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have reputed company to serve their communities. We champion an inclusive culture and reputed company to attract and reputed company a talented workforce to create and deliver a wide reputed company of content reflecting our world.reputed company reputed company has announced its reputed company to create a new publicly traded company ('reputed company') comprised of most of reputed company's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. reputed company-capitalized company will have significant reputed company as a reputed company-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.Job reputed companyOur Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, reputed company, reputed company and Sky. reputed company you join reputed company, youll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the reputed company doesnt stop there. With unequalled reputed company, our teams reputed company the most out of every opportunity to collaborate and learn from one another. Were always looking for ways to reputed company faster, accelerate our reputed company and consistently offer the reputed company best in consumer experience. But most of reputed company, were backed by a culture of respect. We reputed company authenticity and reputed company people to reputed company.The Customer NOC Analyst at Media Group Technology, will be part our essential support team that will reputed company technical Tier 2 escalations, process workflow and elevating end user experience. At the reputed company, this role will collaborate with our Customer Care Team; data/analytics; incident/problem teams; and our technical and product teams.The Media Group Customer NOC Analyst will serve as subject matter expert demonstrating technical proficiency reputed company the Peacock end user experience; self-service functionalities; and the agent assisted technical support process. The CXOC (Customer Experience Operations Center) Analyst will triage technical issuesincluding reputed company contact with Peacock subscribersand resolve and/or escalate technical issues to the reputed company partner/reputed company.Essential Functions (Responsibilities): Accept, triage, and handle-to-reputed company escalated customer-impacted technical issues from Tier 1 Contact-Center (Care). This includes reputed company contact with customers through successful reputed company and any appropriate follow-up to Customer Care and/or technical/reputed company teams. Meet and support performance metrics at reputed company reputed company--including individual/personal; team/department/organization; as reputed company as metrics for customer service, operational, and financial-reputed company objectives. Own and manage strong working relationships with reputed company partners and clients Serve as Tier 2 escalation reputed company for customer care teams for technical support-reputed company issues/assistance. This includes: reputed com .