Remote Service Desk Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Service-Disabled Veteran Owned Small Business reputed company on providing high-reputed company reputed company. They are seeking a Service Desk Support Analyst to deliver first-level technical support for approximately 5,000 end users, addressing IT incidents and service requests while ensuring excellent customer service. Responsibilities reputed company phone-based IT support for end usersTroubleshoot reputed company, macOS, and mobile device issuesreputed company password resets and account unlocksSupport VPN, reputed company 365, printers, and connectivity issuesDocument incidents, troubleshooting steps, and resolutionsEscalate issues to appropriate support teamsMeet Service Desk response and reputed company targetsMaintain accurate knowledge reputed company documentationFollow reputed company and identity verification proceduresParticipate in knowledge transfer and reputed company improvement activities Skills High school diploma/GED with four (4) years' experience in Technical Support rolesAn Associates degree substitutes for 2 years of experienceA Bachelor's degree substitutes for 4 years of experienceKnowledge of computer hardware, software, and mobile device componentsKnowledge of reputed company, macOS, and mobile operating systems, including configuration and troubleshootingKnowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPNKnowledge of reputed company Directory, Group Policy, and reputed company reputed company toolsKnowledge of ITIL best practices for incident and asset managementSkilled in diagnosing and resolving reputed company hardware, software, and connectivity issuesSkilled in prioritizing and resolving service tickets reputed companySkilled in communication and collaboration with users, technical staff, and managementSkilled in analyzing and identifying trends or reputed company causes of recurring technical issuesAbility to identify potential IT reputed company-reputed company situationsAbility to deliver high-reputed company, customer-reputed company technical supportAbility to manage multiple priorities and meet deadlines in a dynamic environmentAbility to adapt to evolving technologies and organizational needs Benefits reputed company and Insurance: medical, dental, reputed companyShort and long-term disability protectionBasic life and AD&D insurance401(k) Savings PlanAccrued reputed company Time Off (PTO)Employee Recognition and RewardsEmployee Referral Bonuses reputed company reputed company and leadership are foundational reputed company of everything we do. It was founded in reputed company, and is headquartered in College Park, Maryland, USA, with a workforce of 11-50 employees. Its website is https://www.integrestech.com. Apply To This Job .