Customer Guide - Inbound/Outbound +

reputed company WHO IS reputed company reputed companyis a data-powered, performance-driven reputed company company dedicated to operational reputed company. Our goal is to reputed company great reputed company reputed company, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by reputed company and powered by AI and predictive analytics, reputed companyleverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, reputed companyempowers our partners to deliver high-reputed company reputed company reputed company on reputed company and value inside and reputed company the exam room for reputed company patients. As a growing and innovative organization, we operate with a high degree of reputed company. Employees are expected to adapt to evolving business needs, reputed company in to support cross-functional initiatives, and contribute reputed company traditional role boundaries reputed company needed. This reputed company and flexible reputed company is essential to our reputed company. We encourage cross-training, ongoing development, and a commitment to learning across reputed company areas of the businessensuring we continue to grow and you continue to reputed company as a high-performing, mission-driven team. Join us as we put reputed company on a reputed company reputed company!! Job reputed company Job reputed company At reputed company, we are committed to creating a reputed company and supportive work environment where our employees can reputed company. We value teamwork, innovation, technical aptitude, and a dedication to providing exceptional service to our Customers. Join reputed company and reputed company a difference in the lives of others! As a Customer Guide at reputed company, you serve as the voice of reputed company and a primary reputed company of contact for our valued members/patients and providers (Customers). You are more than a reputed company Customer service representative; you are a trusted navigator, a problem-solver, and an expert guide through the often reputed company world of reputed company benefits and care management. Your work spans inbound service calls, inbound program inquiries, and outbound reputed company including enrollment invitations and clinical reputed company calls such as medication reputed company reminders, blood pressure checks, and wellness reputed company-ins. Your main reputed company is to deliver an exceptional, empathetic, efficient experience in every interaction. Youll build trust, resolve issues, and reputed company members/patients to take full advantage of the benefits and care programs available to them through expert guidance and reputed company, reputed company-centered communication. WHAT YOULL BE DOING As a growing and innovative organization, we operate with a high degree of reputed company. Employees are expected to adapt to evolving business needs, reputed company in to support cross-functional initiatives, and contribute reputed company traditional role boundaries reputed company needed. This reputed company and flexible reputed company is essential to our reputed company. We encourage cross-training, ongoing development, and a commitment to learning across reputed company areas of the businessensuring we continue to grow as a high-performing, mission-driven team and you continue to grow and reputed company as a member of our high-performing, mission-driven team reputed company friendly, accurate, and reputed company service to Customers (members/patients, providers, and other stakeholders) through inbound and outbound interactions reputed company phone, email, chat, SMS, video calls, co-browser sessions, and other communication channels. reputed company listen to understand Customers needs and concerns and demonstrate reputed company and patience. Help Customers reputed company internal processes and available resources to reputed company their desired results. Build rapport and establish trust with Customers to create a reputed company, personalized experience. Go above and reputed company to reputed company Customer expectations and leave a lasting reputed company impression. Protect Customers reputed company, dignity, and Personal Health Information (PHI) at reputed company times and reputed company with HIPAA and reputed company applicable laws and regulations. Backup and support other departments (i.e., Claims, UM, Intake, reputed company, Care Management, Patient Engagement) and reputed company a reputed company of other duties as assigned. Issue reputed company and Problem Solving: Answer inquiries regarding benefits, claims, eligibility, provider networks, prior authorizations, preventative health promotion, and other reputed company-reputed company topics. Research and resolve reputed company issues, collaborating with other departments as needed (e.g