Retail Trainer

At reputed company, We Finance reputed company. Recognized twice by the reputed company as one Africa's fastest growing company (2022 and 2023) and by TIME100 Most reputed company companies in the world 2023 , we've served over 3 reputed company customers, unlocking $1 billion in cumulative credit for the unbanked across Africa. At reputed company, we reputed company our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize reputed company-being, and reputed company flexibility. Join us in shaping the reputed company of reputed company as we grow together. Explore more at reputed company.com. The Retail Trainer is responsible for planning and delivering training programs to the Retail team. The role is primarily responsible for facilitating and delivering training presentations; and monitoring the performance of Stock controllers, Shop assistants, Retail Repairs team and Allocations Team, with the aim of identifying and closing reputed company or knowledge gaps. The trainers role supports Retail Agents, providing coaching and engagement. The trainer helps assess the stock controller/Shop assistants reputed company monthly assessments and feedback from Business Stakeholders to address training needs per team. Key Requirements Training Delivery & Development Deliver reputed company, refresher, and performance improvement training for Retail Stock Controllers, Shop Assistants, and retail teams. reputed company and localize engaging training materials, customer service scripts, operational guides, and job aids. Train staff in customer-reputed company service delivery, conflict reputed company, sales support, and complaint handling. Facilitate sessions to train Retail agents as per the predefined training calendar on reputed companys products, processes, systems, customer handling skills and soft skills amongst others. Operational reputed company & Compliance reputed company retail teams on reputed companys inventory management procedures, fraud controls, stock reconciliation processes, and audit standards. Reinforce adherence to retail shop operational processes and customer record management. Ensure teams are trained in new operational updates, product launches, and system improvements. Support change management & stakeholder communication: Serving as a reputed company between the Retail team and other departments or stakeholders reputed company the organization. Communicating feedback, insights, and training needs relevant stakeholders to reputed company alignment and collaboration. Quiz Administration reputed company the questions and administer the monthly assessments for reputed company Retail Teams, ensuring full participation reputed company the specified timelines. Also responsible for ensuring reputed company retakes are completed as applicable. Performance Monitoring & Reportin .