Representative

Role Description The Representative role at Litera is a full-time, on-site position based in Ahmedabad. This role involves engaging with customers and internal stakeholders to provide responsive support, capture requirements, and ensure a positive experience with Literas solutions. The Representative will manage inquiries, resolve issues, and coordinate with cross-functional teams to track progress and follow up on customer requests. Daily responsibilities include maintaining accurate records, preparing reports, and communicating clearly through email, phone, and virtual meetings. The individual will also contribute to continuous improvement by sharing feedback, identifying patterns in customer needs, and supporting company initiatives and processes. Qualifications Strong communication and interpersonal skills, with the ability to listen actively, explain information clearly, and build trust with diverse stakeholders.Customer service and relationship management abilities, including handling inquiries, resolving issues, and maintaining a professional, solutions-focused approach.Organizational and time-management skills to handle multiple tasks, prioritize effectively, and maintain accurate documentation and records.Comfort with technology and productivity tools (e.g., CRM systems, Microsoft 365, Google Workspace) and willingness to learn new platforms used within Litera.Analytical and problem-solving skills to understand customer needs, interpret data or feedback, and recommend appropriate actions.Ability to work collaboratively on-site with team members in Ahmedabad, as well as coordinate with global colleagues across time zones.Relevant experience in a customer-facing or support role, preferably in technology, professional services, or a similar environment.Bachelors degree or equivalent experience in business, communications, or a related field is preferred. .