CRM Executive (Blended Process) (India)

Job Title: CRM Executive (Blended Process) Location: Thane West (Wagle Estate) Experience: 1+ Year Qualification: HSC & Above Salary: 22,000 25,000 In-hand Working Days: 5 Days Shift: 247 Rotational About the Role We are looking for a CRM Executive to handle customer queries through chat, email, and voice support while ensuring excellent customer service and timely issue resolution. Key Responsibilities - Handle customer queries via chat, email, and voice. - Resolve customer issues and maintain high service standards. - Update customer interactions in the CRM system. - Coordinate with internal teams for query resolution. - Ensure timely follow-ups and case closures. Desired Candidate Profile - HSC Pass or above. - Minimum 1 year of recent experience in Chat, Email, Customer Service, or Blended Process. - Good communication and typing skills. - Basic knowledge of CRM tools and MS Office. - Willingness to work in 247 rotational shifts. Must Have: Minimum 1 year of recent experience in Chat, Email, Customer Service, or Blended Process with good communication skills and the ability to work in rotational shifts. Nice to Have: Experience using CRM tools, BPO background, and positive multitasking and customer handling skills. .