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Mandatory experience: > 1 year of AML/KYC Prior experience in handling card disputes, including both fraud and non-fraud, is required. AML/KYC Back Office executive Experience in chat-based customer service is required, with a demonstrated ability to resolve complex queries efficiently. Job Description: We are seeking a dedicated and detail-oriented AML/KYC Back Office Executive with 1 year of experience in the banking or financial services industry. This role is primarily non-voice/back-office and involves validating and processing KYC documents in line with AML compliance standards. Immediate Joiner Preferred - Malad Mumbai Language proficiency: Written English and second language proficiency level Communication skills (communication with customers) Critical and analytical thinking Attention to detail Ability to multitask, critically analyze and interpret a situation & make difficult decisions under the pressure of time Computer literacy and ability to conduct research on the Internet .