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Key Responsibilities Support Desktop Laptop OS Windows Mac installation configuration troubleshooting Microsoft patches AV and desktop application support Troubleshoot Desktop Laptop OS Configuring of Driver Devices Install troubleshoot standard software Email Application Support Basic LAN IP address allocation conflicts able to differentiate the required network from others Wireless LAN troubleshooting Perform Install Move Add or Change IMAC at the workstation level AD domain Resolve Printer installation and sharing related issues Network Local Printer Scanner relates issues troubleshooting In case of hardware problems escalate to hardware vendors Remote Support Desktop and Remote Assistance Technical Requirements 5 years of experience in Desktop support Solid Experience in windows 10 and 11 support Able to manage a team of 10 20 members Mandatory to work 24X7 shifts Experience with scripting automation using Vbscript powershell or other scripting languages with three years experience using PowerShell to automate task would be an added advantage Preferred Skills Technology- Backup Administration- Commvault Technology- EUC- EUC-Others Technology- EUC-Patching and Distribution- SCCM Technology- Server-OperatingSystemAdministration- Windows Server Admin- Windows Technology- Database Administration- MS SQL Server- SQL Server Technology- Microsoft Technologies- Windows OS Technology- Infrastructure-Server Administration- MS-Windows- Windows10 Migration Technology- AS 400 technologies- MQ Series with AS400 Technology- Infrastructure-Storage-Administration- Server-Storage-Others Technology- Storage Administration- EMC Technology- Database- Microsoft SQL Server Technology- Server-Virtualization- Vmware-ESX- Vmware .