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Job Description: Primary Role Description: - To manage a team of telesales To ensure that conversion targets are met on a monthly basis To be responsible for the management of direct reports, one to one reviews and performance reviews Responsible for sales targets through Inbound and outbound sales To work closely with the marketing and product team to ensure maximization of inbound and outbound leads Using analytics to drive the efficiency and profitability of the unit Roles & Responsibilities: Creating strategic road map and setting goals and milestones for the telesales teamEnsuring Issuance targets are met for the channel & teamMonitor the Performance & drive efficiencies and continuously review business strategy by taking corrective measures whenever requiredCoordination with Business stake holdersProviding guidance & direction to the Team MembersPrepare reports on Sales performance & ProductivityCreate strong compliance & control environmentExploring Xsell & Upsell strategiesEnsuring lead optimizationEnsure optimal utilization of Dialer strategiesBridging the gaps & disconnects in system and work towards process improvementTraining Agents on New Initiatives Desired Profile / Criteria / Skills : Education: Any Graduate / MBA Experience: 10-15 Years + Experience in handling 100+ team strength in outbound campaigns (Sales/Collection) High analytical proficiency Outbound Telesales Team handling experience Pro-active approach in issue resolution Good communication and Presentation skills Large BPO/ Telesales set up experience would be an added advantage Leading Change & Strategic Thinking Personal credibility & effectiveness Coaching & developing talent Customer Focus and strong interpersonal skills .
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.