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Job Role: Associate / Senior Associate Query Management Eligibility: Graduate Experience: Freshers (Graduates) or 2 Years (Undergraduates) Job Location: Bengaluru, Karnataka, India Company Profile: Firstsource Solutions Limited is a leading global provider of Business Process Management (BPM) services, helping organizations transform customer experiences and optimize business operations through innovative technology-driven solutions. The company serves over 100 leading global brands, including Fortune 500 and FTSE 100 companies, across industries such as Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance (BFSI). With operations across India, the United States, the United Kingdom, the Philippines, and Mexico, Firstsource leverages its Rightshore delivery model to deliver end-to-end customer lifecycle management, digital transformation, and operational excellence. The company fosters a collaborative work environment focused on continuous learning, customer satisfaction, and professional growth. Roles/Responsibilities/Job Description: Respond to customer inquiries through phone, email, and chat in a professional manner. Resolve customer concerns related to products, services, billing, and general queries. Provide accurate information while maintaining high customer satisfaction. Demonstrate empathy and professionalism when handling customer issues. Follow up with customers to ensure complete issue resolution. Escalate complex issues to appropriate teams for timely resolution. Adhere to Service Level Agreements (SLAs), quality standards, and company policies. Ensure compliance with data protection and regulatory requirements. Analyze customer issues and provide effective solutions. Collaborate with cross-functional teams to resolve customer concerns. Maintain accurate documentation of customer interactions and resolutions. Stay updated on products, services, and process changes. Participate in training programs and contribute to process improvement initiatives. Skills: Customer Service Customer Support Query Management Voice Process Non-Voice Process Email Support Chat Support Customer Relationship Management (CRM) Ticketing Systems Communication Skills English Communication Customer Handling Problem Solving Analytical Skills Documentation Billing Support Complaint Resolution SLA Management Customer Satisfaction (CSAT) Net Promoter Score (NPS) Team Collaboration Time Management Data Protection Compliance Interpersonal Skills Adaptability .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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