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Title : BPO Director ( US Voice Process) NOT HIRING CANDIDATES FROM NON BPO /BACKEND OR KPO PROCESSES . Location: Hinjewadi -Pune * Oversee US Telecom Voice BPO operations * 15+ years overall& 5+ years of relevant experience. * Graduation is must * Must have managed 300+ FTE * Salary upto 20 LPA Roles and Responsibilities - Manage day-to-day operations of the US telecom voice process, ensuring seamless delivery of customer services. - Oversee call center operations, contact center operations, and customer support operations to meet SLA targets. - Collaborate with cross-functional teams to drive continuous improvement initiatives and enhance overall operational efficiency. - Ensure compliance with regulatory requirements and maintain high levels of quality standards. .