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Voice Process Associate Inbound Calling OverviewWe are hiring highly motivated and customer-focused individuals for the role of Voice Process Associate specializing in Inbound Calling for our CRT Customer Relations Team process This is an excellent chance for both Freshers and Experienced candidates to start or grow their career in the BPO ITeS industry Process CRT Customer Relations Team - Inbound CallingLocation Navi MumbaiExperience Fresher or Experienced candidatesQualification Graduate Any Stream Shift Day ShiftGender Male FemaleCompensation BenefitsStarting Salary In-Hand - 16 500 per monthAnnual CTC Cost to Company Up to - 3 79 Lakhs Per Annum LPA Responsibilities- Handle high-volume inbound calls from customers regarding their queries concerns or service requests - Provide accurate valid and complete information by using the right methods tools - Resolve customer complaints and issues efficiently and courteously ensuring customer satisfaction - Maintain detailed and accurate records of customer interactions and transactions in the system - Adhere to the company s policies procedures and quality standards at all times Mandatory Skills RequirementsLanguage Proficiency Excellent command over Hindi and English both verbal and written communication Communication Strong active listening clear speaking and professional phone etiquette Customer Focus A passion for helping customers and a commitment to providing high-quality service Basic Computer Knowledge Ability to navigate computer systems and applications effectively ref updazz com .