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Role & responsibilities : We are looking for to join E-Commerce giant to our team for a calling process. The candidate will be responsible for handling customer queries, providing timely resolutions and ensuring high level of customer satisfaction: Key Responsibities -Handle inbound or outbound customer calls professionally Resolve customer queries related to orders, payments, returns and products -Maintain Proper records of customer satisfaction -Provide accurate information and ensure a smooth customer experience -Follow company guidelines and quality standards Requirements -Minimum 6 months of work experience -Good communication skills (Verbal and Written) Ability to handle customers politely and efficiently Preffered skills: Problem solving skills Ability to work in a fast paced environment team player with a positive attitude -Basic computer knowledge Interview process -HR Round -Operations round Versant round (Level L4) -Client round Training -On the job training Important Note -Startek do not charge any fee for interview or joining This is a completely free recruitment process. .