Customer Support Executive International Voice Process (BPO)

JD - Customer Support Executive International Voice Process (BPO) Location: [Bangalore / Office Location] Koramangala Pin code - 560034 Experience: 18 Years CTC 6.5LPA Employment Type: Full-time Shift: Rotational / Night Shift UK / US(International Process) Job Summary We are looking for enthusiastic and customer-focused Customer Support Executives to join our International Voice Process team. The candidate will be responsible for handling inbound and outbound calls from international customers, resolving their queries, and ensuring a high level of customer satisfaction. Key Responsibilities Handle inbound and outbound calls from international customers. Provide accurate information and solutions to customer queries and concerns. Maintain a professional and courteous tone while interacting with customers. Document customer interactions and update records in the CRM system. Follow company policies and call quality standards. Escalate complex issues to the appropriate department when necessary. Meet performance metrics such as call quality, resolution time, and customer satisfaction. Required Skills Excellent English communication skills (verbal and written). Good listening and problem-solving abilities. Ability to handle international customers professionally. Basic computer knowledge and typing skills. Ability to work in night shifts and rotational shifts. Strong customer service orientation. .