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KINDLY CALL @ 6289335308 OR MAIL @ for faster prossessing of your cv. Responsibilities - Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. - Provide accurate and timely information to customers regarding products, services, or policies. - Resolve customer complaints efficiently and escalate issues when necessary. - Process Adherence: Follow standard operating procedures (SO Ps) and company guidelines to ensure consistent service delivery. - Maintain documentation and update customer records accurately in the CRM or relevant databases. - Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. - Coordinate with other departments like technical support, billing, or logistics for issue resolution. - Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. - Participate in training sessions and continuously improve knowledge of products and processes. - Data Management: Accurately enter and maintain customer data. - Prepare reports on customer feedback, issues, and service efficiency. - Customer Retention: Identify opportunities to upsell or cross-sell products or services. - Foster positive relationships with customers to enhance customer loyalty. - Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. - Suggest improvements in customer service processes based on customer interactions. Job Opening: Inbound Voice Process NEED TO RESOLVE ISSUES OF US CUSTONERS AND CLIENTS Work Location: gurgaon & Eligibility - Excellent Communication - Comfortable with Work from Office - Comfortable with Rotational Shifts / Night Shift or as per Business Requirements - five days work/2 days off - Work form office only - - Graduate Any Stream with Excellent communication skills. - Qualified in Degrees ( Ba LLB, and any niche qualification) are not eligible. - attractive salary plus incentives/pf/gratuity/mediclain .