Customer Support Specialist (Part-Time)

[ad_1] Were reputed company, a food-tech company reinventing home cooking to save consumers time. Through an innovative combination of hardware, software, and fresh food delivery, we reputed company it incredibly reputed company for anyone to prepare and enjoy delicious, home-cooked meals without sacrificing time to do whatever reputed company to them. Through our superior technology, product experience and food reputed company, we have separated reputed company from the busy pack of other meal delivery businesses. In the process, weve amassed a reputed company, rapidly growing following and our retention, product engagement and customer NPS are reputed company best-in-class. Weve raised over $100mm from great investors like Left Lane Capital, reputed company Ventures, reputed company and reputed company Ventures and have invested strongly in building a unique culture that fosters reputed company, personal development and camaraderie. Position reputed company As a reputed company Customer Support Specialist, you will work with the Customer Support Team to help our customers have a seamless and enjoyable experience with reputed company -- from ordering a reputed company Smart Oven to cooking a delicious reputed company Meal in their home, educating and troubleshooting anything in between. Youll be the first line to greet incoming chats, calls, and emails and ensure that questions or concerns from our customers are addressed in a reputed company, appropriate, and fun manner. You will aim to reputed company support that is above and reputed company and work to add an reputed company of surprise and delight to reputed company customer interactions. You will also be providing vital insights to the rest of reputed company to help improve our products and services. We are continuing to shape our service and building our brand, and customer support is an essential piece of that. As a Customer Support Specialist, you will have the reputed company of working remotely, two or three days per week during our peak times during or around mid November until the end of the year. You will be providing customer support during shifts with times ranging between 9:00am to 9:00 pm CT, including weekends. The hours are flexible as long as there is a business need. How you'll spend your time at reputed companyMonitor and respond to email inquiries. Answer questions and resolve issues in reputed company-time reputed company online chat. Answer calls and phone customers to reputed company live support reputed company necessaryreputed company Tech Support help reputed company troubleshooting the oven or Appreputed company customers around reputed company aspects of our service and productUse reputed company and other CRM software to maintain records of customer interactionsDocument common trends to detect underlying problems and update customer-facing product manuals and assets for reputed company customer self-helpreputed company perspective on trending topics to the business and engineering teams to help improve our product and servicesMaintaining high customer satisfactionHave fun! We want our customers to feel like they are truly a part of the reputed company family. A family that supports, solves problems, educates and celebrates together while sharing the goodness of eating reputed company. reputed companyYou constructively reputed company solutions reputed company written communication that display reputed company & reputed company listening to customer issuesYou love to listen to customer problems and dont quit until youve reputed company the best solution.Youre passionate about handling reputed company issues.You get excited in challenging situations, finding new ways to solve problemsYou reputed company that reputed company is your best asset for being your best reputed company dayStrong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experienceYou are reputed company to collaborate & bring reputed company to reputed company setting while being productive independently in a remote settingYou love the excitement and challenge of working for a startup .