Senior Technical & UX Writer

global, a global Microsoft partner, specializes in delivering AI-powered, cloud-based solutions tailored for service-centric organizations such as architecture and engineering, legal, consulting, software services, accounting, and homebuilding. We help over 800,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 11-time winner of the coveted Microsoft Dynamics Partner of the Year Award, sa.global is also a part of Microsoft's elite Inner Circle. Open, flexible, vibrant, collaborative, and diverse these are just some of the terms that our employees use to describe the culture at sa.global. Our culture and values give us the extra edge to help us scale greater heights. Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. global where everyone is seen as an equal, and equality and diversity is championed. The Senior Technical Writer will own the development and maintenance of software and product documentation throughout the product lifecycle. This includes planning documentation requirements, gathering technical information, creating and editing content, managing review and approval cycles, and ensuring materials remain current as products and features evolve. The role will also help strengthen documentation processes, templates, style standards, and content governance across the organization. Develop clear and comprehensive documentation for software products, features, integrations, and technical solutions. Create and maintain user guides, administrator guides, configuration guides, release notes, knowledge-base articles, FAQs, and troubleshooting materials. Translate complex technical concepts into accessible content for technical and non-technical audiences. Partner with product, engineering, implementation, support, and consulting teams to gather and validate information. Manage documentation projects from initial scoping through drafting, review, approval, publication, and ongoing maintenance. Review existing content for accuracy, usability, consistency, and opportunities for improvement. Organize content so users can quickly find and understand the information they need. Mentor or provide editorial guidance to colleagues contributing to technical content. Support the evaluation and improvement of documentation tools, platforms, and publishing processes. Experience and Qualifications Five or more years of experience in technical writing, preferably within a software, SaaS, technology, or enterprise solutions environment. Demonstrated experience creating software and product documentation for a range of audiences. Excellent written English, editing, proofreading, and information-architecture skills. Experience collaborating with developers, product managers, consultants, and other technical subject matter experts. Strong project-management and organizational skills, with the ability to manage multiple priorities and deadlines. Experience working within an agile product-development or software-release environment. Experience using documentation, content-management, collaboration, and version-control tools. Experience documenting enterprise business applications, cloud platforms, integrations, APIs, or configurable software solutions. Familiarity with structured authoring, content reuse, documentation-as-code, or single-source publishing. Experience with tools such as Confluence, SharePoint, Git, Markdown, MadCap Flare, Paligo, or similar platforms. Experience creating diagrams, process flows, screenshots, or instructional media. Understanding of user experience, accessibility, and content-design principles. Experience developing or governing documentation standards across multiple teams or products. Content organization and information architecture Planning and prioritization If this is a promising opportunity for you and you possess the desired skills and experience, please apply for the role. .