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Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging team-oriented models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description GDS Sabre & Amadeus knowledge. IATA Certification / Diploma in travel preferred Experience of working with or for a Global Travel Management company (TMC) Quality Domain/background would be preferred. Understanding of complex ticketing logics Has experience in managing TMC Back end processes. Fulfillment of Air, Hotel, Queue Management Valuable verbal and written communication skills. Understand and abide by the importance of discipline, punctuality & protocol Versatile with shifts 24X7 Set up Real Time Monitoring and allocation of work Ensure all reports are delivered accurately and on time Acknowledge and communicate effectively with the Client Conduct trainings/refreshers Monitor production hours, shrinkage etc Job Location- Vizag- WFO (6 days) Shifts- US shift (Rotational) Qualifications Any Graduate/PG/MBA. Minimum 3Years of Work Experience in Quality Assurance or a related area. Familiarity with quality management tools and methodologies (e.g., Six Sigma, ISO) is a plus. Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. .