Customer Support Associate (Ambattur)

Customer Support Executive Location: Ambattur, Chennai, Tamil Nadu Job Type: Full-time Experience: Minimum 6 Months Job Overview We are hiring a Customer Support Executive to join our team in Ambattur, Chennai, Tamil Nadu. We are looking for a customer-focused professional with excellent communication skills and a passion for delivering outstanding customer service. The ideal candidate should have at least 6 months of experience in customer support, customer service, voice process, or BPO. Key Responsibilities - Handle inbound and outbound customer calls, emails, and chat queries. - Resolve customer concerns promptly while ensuring a positive customer experience. - Provide accurate information about products, services, and company policies. - Record customer interactions and maintain updated information in the CRM system. - Escalate complex issues to the relevant departments when required. - Follow up with customers to ensure complete issue resolution. - Maintain service quality standards and achieve customer satisfaction targets. - Collaborate with internal teams for effective problem resolution. Required Qualifications - Minimum 6 months of experience in Customer Support, Customer Service, Voice Process, BPO, or Call Centre. - Excellent communication skills in Hindi and English. - Valuable listening, problem-solving, and interpersonal skills. - Basic computer knowledge and familiarity with MS Office. - Ability to work in rotational shifts, if required. - Language Requirement: Bengali & Hindi Mandatory Preferred Skills - Strong customer handling and conflict resolution skills. - Ability to multitask and manage multiple customer interactions. - CRM software knowledge is an added advantage. - Positive attitude with a customer-first approach. - Team player with excellent time management skills. Compensation: 22,000.00 - 24,000.00 per month Benefits - Flexible schedule Work Location: In person .