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Customer Service Representative (CSR) Hyderabad / Vizag - WFO Full Time US Shift: 7 PM - 3 AM IST 7+ Years relevant experience Job Summary: We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to manage and process incoming orders while ensuring a seamless customer experience. The ideal candidate will be responsible for order updates, handling customer communications via email and phone, and proactively addressing any issues related to product availability or missing information. Key Responsibilities: Process and update customer orders accurately in a timely manner Communicate with customers via phone and email regarding order status, delays, or missing information Notify customers promptly about product unavailability and provide alternative solutions where applicable Collaborate with internal teams (operations, logistics, sales) to ensure smooth order fulfillment Maintain detailed records of customer interactions and transactions Resolve customer inquiries and concerns with professionalism and efficiency Ensure high levels of customer satisfaction through clear and effective communication Requirements Required Skills & Qualifications: Prior experience in a Customer Service Representative (CSR) role Solid verbal and written communication skills Experience handling both email and phone-based customer interactions Good attention to detail and organizational skills Ability to multitask and manage time effectively in a rapid-paced workplace Proficiency in MS Office and/or CRM/order management systems Preferred Qualifications Experience in order processing or order management roles Exposure to ERP/CRM tools (e.g., Salesforce, Zendesk, NetSuite, etc.) Ability to handle high-volume customer interactions Pref someone from an Apparel Industry background Key Competencies Customer-centric mindset Problem-solving ability Strong follow-up and coordination skills Adaptability and teamwork .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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