Change & Transformation Consultant/Manager (Mumbai)

Job Description Change & Transformation Consultant/Manager Role Summary The Change & Transformation Consultant will support clients in delivering people-led business transformation, organizational change management, culture enablement, and adoption programs across complex enterprise initiatives. The role requires hands-on consulting and change management experience to work closely with client business teams, HR, technology teams, operations leaders, and end users to build readiness, enable behavioral change, improve adoption, and support measurable transformation outcomes, including technology-led transformation and change programmes. Industry Experience: - Banking & Financial Services (Mandatory) - Client facing experience Experience: 6 -12 Years Key Responsibilities Change Management & Adoption - Develop and execute client-specific change management, adoption, and engagement plans for business transformation, operating model, workforce, culture, and technology-led change initiatives. - Conduct stakeholder connects, readiness checks, employee engagement sessions, manager briefings, and user feedback discussions to understand change impacts and employee concerns. Transformation & Technology-led Change Support - Support planning and execution of business, digital, workforce, operating model, culture, and technology-led transformation programmes. - Assess change impacts across people, process, technology, roles, culture, ways of working, governance, and collaboration behaviours. - Develop transformation roadmaps, change impact assessments, implementation plans, governance updates, issue logs, and leadership reporting aligned to client programme priorities. - Support adoption measurement, benefits realisation, stakeholder alignment, and transition to business-as-usual ownership across change initiatives. Consulting & Client Delivery - Lead change and adoption workstreams, manage day-to-day OCM activities, and coordinate with client and internal teams to ensure high-quality rollout and transformation outcomes. - Develop client-ready deliverables including readiness assessments, change impact assessments, adoption plans, communication packs, training materials, feedback summaries, issue logs, and executive updates. Stakeholder Engagement & Communication - Engage client business leaders, people managers, HR, technology teams, operations teams, programme teams, and implementation partners to align change priorities, adoption needs, and people impacts. - Develop client-ready communications, leadership updates, change narratives, adoption nudges, FAQs, manager talking points, and stakeholder updates. - Facilitate workshops, employee feedback sessions, leadership discussions, change network meetings, culture conversations, and stakeholder interviews to build alignment and drive adoption. Capability Building & Learning - Conduct training needs analysis and define learning interventions to enable adoption of new processes, platforms, roles, behaviors, and ways of working. - Design adoption toolkits, quick reference guides, training materials, role-based learning assets, and culture enablement materials tailored to client user groups. Expected Experience - 6-12 years of experience in strategy / management consulting, organizational change management, business transformation, people & culture / workforce transformation, and/or technology / digital transformation. - Demonstrated experience supporting enterprise transformation programmes, including change impact assessment, stakeholder engagement, communication planning, adoption strategy, and training enablement. - Experience supporting technology-led transformation or digital adoption programmes is preferred, with the ability to translate technical change into practical people and business adoption interventions. - Experience working in client-facing consulting or transformation delivery environments is Mandatory. Core Skills & Capabilities Consulting & Delivery Skills - Structured Problem Solving - Change Readiness and Adoption Analysis - Programme and Workstream Management - Executive-Level Update Development - Client Stakeholder Management - Benefits Tracking and Value Realization Change Management & Transformation Expertise - Organizational Change Management - Business and Digital Transformation - People and Culture Transformation - Technology Adoption and User Enablement - Change Impact and Readiness Assessment - Adoption Strategy, Perks Tracking, and Value Realisation .