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Role & responsibilities Provide L2 support for Azure, AWS, and Kubernetes environments. Monitor, troubleshoot, and resolve cloud infrastructure incidents and service requests. Manage Kubernetes clusters, deployments, namespaces, ingress controllers, and containerized workloads. Support cloud networking, security groups, load balancers, IAM roles, and storage services. Perform incident management, root cause analysis (RCA), and problem management activities. Ensure platform availability, reliability, and performance across cloud settings. Collaborate with L3 teams, architects, and application teams for issue resolution. Participate in shift handovers and maintain operational documentation. Follow ITIL processes for Incident, Change, and Problem Management. Technical Skills Required Azure Azure Virtual Machines Virtual Networks (VNet) Azure Storage Load Balancers Azure Monitor Azure Backup Azure Security & IAM Resource Groups AWS EC2 VPC IAM S3 CloudWatch ELB/ALB Route53 Auto Scaling Kubernetes Cluster Administration Deployment & Rollback Management Pod Troubleshooting Ingress Controllers Services & Networking ConfigMaps & Secrets Monitoring & Logging Container Management Additional Skills Linux Administration Shell Scripting Monitoring Tools Incident/Problem Management ITIL Setting Preferred Skills Azure Administrator (AZ-104) certification. AWS Associate-level certification. Kubernetes Certification (CKA/CKAD) preferred. Experience in enterprise production support environments. .