l2 Automation Support

Key Accountabilities: Core responsibilities Administrate the live environment daily Ensure network connections and stability, maintain PCs that are dedicated to robots Run processes, analyse process logs Manage live technical environments on day-to-day basis Ensures that the daily activity reports are sent to Process Controller and Business Units Escalate and inform related parties about issues, reporting Automation related issues to L3 Technical Specialist. Monitors KPIs and scheduling of processes Password Management on regular basis. Manages Level 2 support requests / incidents. Completes basic troubleshooting steps to resolve L2 issues. Escalates L3 issues to L3 Technical Specialist Deploys schedule for automated processes in the production environment Manages and investigates exceptions Manages process workloads/designs scheduling Identifies improvements related to scheduling and technology COMMUNICATIONS &; WORKING RELATIONSHIPS: Internal: The role requires establishing strong working relationship with the support functions of the organization: Working closely with the IT department, Developers and Business Stakeholders. KEY PERFORMANCE INDICATORS (KPIS): Adherence to annual automation studio objectives, deliverables and timelines Feedback from technical lead and business stakeholders. Adhering to SLA's for resolution / escalation matrix. KNOWLEDGE, SKILLS, & EXPERIENCE: Minimum Qualifications: Degree in Computer Science, Computer Engineering or Information Systems Has UI Path expertise Minimum Experience: Minimum 2+ years of experience as UiPath Developer / Support. UiPath Orchestrator and UiPath Automation Hub Certified Hands-on technical automation development experience. Experience in MIS reporting. Knowledge, Skills, and Attributes: Excellent interpersonal, verbal and written communication skills. The ability to work with a structured and methodical approach, combined with an enquired mind. Self-Starter with ability to handle multiple tasks and shifting priorities. An aptitude for problem solving, with the ability to take a logical route to the source of an error .