Business Process Analyst US Healthcare (Gurugram)

Position: Business Process Analyst US Healthcare Location: Gurugram, India (with US travel requirements) Experience: 3-6 years Domain: US Healthcare (Credentialing & Enrollment focus) Role Overview Seeking a Business Process Analyst specializing in healthcare credentialing and enrollment to support client onsite projects and internal product development initiatives. This hybrid role combines client-facing process optimization with strategic contribution to proprietary healthcare technology solutions. Key Responsibilities Onsite Project Delivery (30-40% time): - Document current-state credentialing and enrollment workflows at client locations - Create detailed SOPs for provider credentialing, payer enrollment, and maintenance processes - Conduct stakeholder interviews with credentialing coordinators, medical staff offices, and administrators - Map complex multi-payer credentialing requirements and timelines - Facilitate process improvement workshops focused on credentialing efficiency Offshore Business Analysis (60-70% time): - Platform Development Support: Translate credentialing domain expertise into detailed business requirements for technology solutions - Requirements Gathering: Document user stories, acceptance criteria, and process flows for healthcare automation features - Product Enhancement: Analyze client feedback and market needs to recommend platform improvements - Internal Process Optimization: Standardize credentialing delivery methodologies and quality frameworks - Training & Knowledge Transfer: Develop training materials for operations teams based on onsite learnings Required Qualifications - Experience: 3-6 years in US healthcare operations, preferably credentialing/enrollment/provider data management - Domain Knowledge: Understanding of CAQH, state licensing, malpractice, hospital privileges, and payer enrollment processes - Documentation Skills: Experience creating detailed process documentation, user guides, and training materials - Visa Status: Valid US B1/B2 visa with ability to travel 25-30% of time - Analytical Skills: Ability to translate business processes into technical requirements and system specifications - Communication: Strong English communication for client interaction and internal stakeholder management Preferred Qualifications - Previous experience with credentialing software platforms or databases - Knowledge of healthcare compliance requirements (NCQA, Joint Commission, CMS) - Understanding of technology platforms used in credentialing workflows - Experience in BPO/KPO transition projects - Basic understanding of software development lifecycle and requirements management What We Offer - International exposure through onsite client assignments - Career growth in expanding healthcare technology solutions - Collaborative workplace with direct client interaction - Competitive compensation with onsite allowances .