Operations Control (Mumbai)

About the Company Job Description Operations Control & Quality Control (QC) About the Role Establish and manage a robust operations control and quality assurance framework across policy lifecycle processes ensuring accuracy, compliance, risk control, and superior customer experience. Responsibilities Quality Control & Assurance Implement QC frameworks across underwriting, policy issuance, endorsement, and claims documentation. Conduct pre-issuance and post-issuance quality checks. Ensure adherence to KYC norms, documentation completeness, and accuracy. Identify defects and implement corrective actions. Maintain QC dashboards and scorecards. Operations Control & Governance Define SOPs and enforce governance across operations. Ensure controls on issuance, endorsement, and financial processes. Drive audit readiness and implement maker-checker controls. Prevent fraud and operational leakages. Compliance & Regulatory Adherence Ensure compliance with IRDAI, AML, KYC and DPDP norms. Embed compliance checks within operational workflows. Process Excellence & Transformation Drive process improvements and automation initiatives. Collaborate with IT for workflow and QC automation. Performance Monitoring & Reporting Track KPIs such as QC accuracy, rework rates, and TAT. Publish performance dashboards. Stakeholder Management Collaborate with underwriting, claims, sales, and finance teams. Conduct training and process standardization initiatives. Team Management Lead QC teams and monitor productivity and accuracy. Build team capability on insurance operations and compliance. Qualifications Graduate/Postgraduate (MBA preferred) 815 years in General Insurance operations Experience in QC, audit, and process governance Knowledge of IRDAI regulations Required Skills Analytical thinking Process orientation and governance Attention to detail Stakeholder management Data-driven decision making Preferred Skills Exposure to central operations and QC automation Six Sigma / Lean .