Operational Excellence Analyst Remote

Company Description At Longbridge, we love seniors and were passionate about helping them unlock the power of one of their greatest assetstheir home equity. As a leading provider of home equity solutions for seniors, were committed to helping older homeowners make the most of what theyve worked hard to build, so they can live the retirement they imagined. And we dont just do it well, we do it really well. With an Excellent rating on Trustpilot and over a thousand customer testimonials, weve earned a reputation for making it easy and stress-free to access home equitywith guidance every step of the way. But its not just our customers who love usour team does, too! Weve been named a Great Place to Work three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins. Why Longbridge At Longbridge, we dont just offer jobs, we offer careers that grow with you. Heres why youll love being part of our team: Grow With Us Were big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from withinbecause when you succeed, we all do. A Culture That Clicks We work hard, but we have fun doing it! Whether its team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like just work. Benefits That Have Your Back Weve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers. If youre looking for a place where your work truly makes a difference, wed love to have you on board. Apply today and lets do great things together! Job Description Longbridge Financial is seeking a highly motivated and results-driven Operational Excellence Analyst to support the company through process optimization, system enablement, and data-driven decision making. 2+ years of experience in financial services, mortgage operations, or a related environment is strongly preferred. In this role, you will directly impact business operations by designing, improving, and scaling critical processes and systems that support production, compliance, and growth. You will serve as a cross-functional partner, ensuring operational efficiency and alignment across the business. This position is ideal for a strategic thinker who thrives in a fast-paced environment and is passionate about transforming complex processes into scalable, efficient, and measurable outcomes. Key Responsibilities: Process Optimization & Execution Analyze, design, and continuously improve operational processes to enhance efficiency, scalability, and effectiveness Identify process gaps, risks, and inefficiencies and drive remediation initiatives Establish and monitor KPIs and SLAs to ensure performance meets business objectives Systems & Technology Enablement Partner with technology teams to support system implementations, enhancements, integrations and deployments. Administer and optimize key mortgage operational systems Ensure systems are aligned with evolving business needs and regulatory requirements Data & Business Analytics Analyze business, system, and operational data to generate insights and support decision-making Translate data into actionable recommendations that drive productivity, quality, and performance Cross-Functional & Vendor Collaboration Act as a liaison across various internal departments and external vendors and partners Support vendor selection, onboarding, and implementation activities Ensure alignment across stakeholders during process and system changes Operational Governance Assist in documenting processes, procedures, and system configurations Contribute to audit readiness, risk mitigation, and regulatory compliance Qualifications Bachelors degree preferred 2+ years of experience in financial services, mortgage operations, or a related environment Strong analytical and quantitative skills with proficiency in data analysis and interpretation Understanding of operational processes, system workflows, and structured process improvement methodologies Core Competencies Process Design & Optimization: Strong ability to break down and improve complex workflows Analytical Thinking: Data-driven approach to problem-solving and decision-making Systems Orientation: Comfortable working across multiple platforms and tools Execution Discipline: Ability to manage initiatives from concept through implementation Collaboration & Communication: Effective at building partnerships across technical and business teams Attention to Detail: High level of accuracy in managing complex processes and systems Reporting Structure This role reports to the Operational Excellence Manager. Why This Role Matters This .