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Responsibilities: Lead and manage a team within the US Healthcare process to achieve operational goals. Monitor daily performance metrics and ensure compliance with SLAs and quality standards. Drive process improvement initiatives to enhance productivity and accuracy. Conduct regular team reviews, provide feedback, and support employee development. Collaborate with cross-functional teams to resolve issues and optimize workflow. Ensure adherence to organizational policies, compliance, and data security standards. Report performance updates and operational insights to senior management. Experience: Proven experience as a Team Leader in US Healthcare operations with solid exposure to team management and process excellence Qualification: Graduate (Any discipline) .