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We're Hiring || Assistant Manager Operations (Banking Collections) - Location: Kolkata - Position: Assistant Manager Operations (Banking Collections) Key Requirements: - Minimum 47 years of experience in Banking Collections/BFSI Collections. - At least 12 years of experience as an Assistant Manager or Team Leader handling collections operations. - Robust knowledge of collections strategies, delinquency management, recovery processes, and team performance management. - Excellent stakeholder management, analytical, communication, and people management skills. - Ability to drive KPIs including Collections, Productivity, Quality, Compliance, and Customer Experience. - Graduation is mandatory. What You'll Do - Lead and mentor high-performing collections teams. - Drive operational excellence and achieve business KPIs. - Manage client expectations and ensure process compliance. - Analyze performance trends and implement improvement plans. - Foster a culture of engagement, accountability, and continuous improvement. .