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Job Title: Chat Support Team Leader (TL) Experience: 25 Years Location: IT Park, Panchkula Responsibilities Lead and manage a team of Chat Support Executives. Monitor team KPIs (SLA, CSAT, Quality, Productivity, AHT). Handle customer escalations and ensure timely resolution. Coach, mentor, and provide regular feedback to team members. Prepare performance reports and maintain process compliance. Requirements 25 years of experience in Chat Support, with Team Lead experience. Robust communication and people management skills. Valuable knowledge of customer support metrics and reporting. Proficiency in MS Excel and CRM tools is preferred. Willingness to work in rotational shifts, if required. Compensation: 25,000.00 - 40,000.00 per month Work Location: In person .