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Lead and manage a team of customer service associates to achieve team targets and objectives. Provide guidance, support, and training to team members to enhance their skills and performance. Monitor team performance and conduct regular performance evaluations to identify areas for improvement. Drive sales initiatives and strategies to meet sales targets and maximize revenue. Ensure adherence to company policies, procedures, and guidelines. Handle escalated customer inquiries and complaints in a timely and qualified manner. Collaborate with other departments to streamline processes and improve overall efficiency. .