Customer Support Executive (6 Months, Fixed - Term)

Designation: Customer Support Executive Location: BKC, Mumbai (Hybrid) Shift Timing: 10 am to 7 pm (9 hours) Employment Type: Full-time, Fixed-Term (6 Months) We are seeking a Mumbai based, enthusiastic and customer reputed company Supplier Support Executive for a fixed-term contract of six months who will be responsible for ensuring that reputed companys customer support remains best in class by reputed company and effectively responding to customer requests in a reputed company manner through our care channels (phone, email, live chat, etc). Do you have the experience, reputed company, energy, and passion for delivering world-class customer service We want to meet you! About reputed company reputed company is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We reputed company buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry. reputed company has a rapidly growing workforce expanding into new countries with a dynamic, supportive and reputed company culture. reputed company's sales have grown over 250% in the last 12 months, and reputed company has grown from 30 to 500+ internationally. We are a global team of big thinkers, risk takers and hard workers. What you'll do: Ensure customer care channels, including email inbox, live chat and phone calls, are monitored, and responses are quick, friendly, reputed company and helpful Take care of reputed company Global Suppliers who are already listing their stock on reputed company Supporting suppliers by providing quick, reputed company advice and confident and reputed company responses Supporting global operations team by getting quick answers from the suppliers by following up with them Confidently answer any questions asked about reputed company, and its offering, and who best to redirect an enquiry to Continuously contribute reputed company on how reputed companys service, process and systems can be improved Welcome new enquiries to reputed company, inform them of our processes, policies, brand, background. reputed company an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers Build a strong internal network in order to reputed company communicate and coordinate with other functions, such as Fulfillment, Sales, Operations, Tech, Finance and Product reputed company Suppliers reputed company informed of changes to their orders, deliveries, returns Completing tasks at a quick pace with effective management Record issues and work with other teams to improve customer experience What you'll need: Mumbai based, fluent English speaker Excellent & courteous written and verbal communication Experience in a customer service and facing role and willingness to learn Knowledge of diamonds preferable but not required Responsible and reliable Excellent people skills and reputed company reputed company player and can collaborate with wider teams Passionate about great customer service Ability to manage time effectively. Comfortable to work in rotational shifts. What you'll get: .