Financial Services Support Professional (Jaipur)

Job Summary We are hiring Support Executives / Senior Support Executives to handle client queries related to trading, demat, and financial services through calls, emails, and live chat. Ideal candidates have prior calling/voice experience (finance/BFSI preferred), solid communication skills, and the ability to manage multiple support channels with a customer-first approach. Key Responsibilities (KRAs) - Handle inbound/outbound calls for account queries, trading issues, transaction status, and follow-ups - Respond to client emails clearly and professionally, ensuring timely closure - Manage live chat conversations, multitasking across queries with speed and accuracy - Ensure first-call/first-response resolution; escalate complex cases to the right team - Log all interactions and complaints accurately in CRM/ticketing systems - Coordinate with back-office, dealing, and compliance teams to close queries within TAT - Educate clients on products/services (trading account, demat, mutual funds, IPO, PMS) - Maintain reports on call/email/chat volumes, TAT, and client satisfaction - Adhere to SEBI/exchange guidelines and maintain client data confidentiality Desired Candidate Profile - Graduate in any discipline (Finance/Commerce preferred, not mandatory) - 25 years in a customer support /voice process; finance/BFSI/broking experience preferred - Excellent verbal & written communication in English and Hindi - Strong email etiquette and live chat handling skills - Comfortable with MS Office and CRM tools - Good listening skills, patience, and a target-driven attitude .