Phone Banking Officer

Phone Banking Officer Role and Responsibilities Providing Support to the customer in resolving queries and concern. For Captive contact Centre of a premium bank. Handles customer inquiries, provides account information, and assists with various banking transactions over the phone. Cross selling/upselling/promoting the banking product is mandatory. Inbound Customer Voice process Fixed plus Incentives CTC for Experienced: 32k CTC ( depends on interview ) Shift Time Female 7:00am to 7:00pm { 8.5 Hrs. Shift) Male 11:00am to 8:00 pm/2:30pm to 11:00 pm 1 Rotational weekoff 6 Days working Required Skills : Good communication skills (English/Hindi/Regional language as applicable). Basic computer proficiency. Ability to handle customer queries over the phone. Problem-solving attitude, and customer-centric approach. Important Notes: * Graduation Degree/ Certificate is Mandatory (Hard Copy) * CIBIL Score must be 700 or above * Age limit is upto 35 Years only Skills and Requirements: 1. Excellent communication skills: Strong verbal communication and listening skills. 2. Customer service experience: Prior experience in customer service, preferably in the financial industry. 3. Ability to work in a fast-paced environment: Handle high-volume calls while maintaining quality and professionalism. .