Remote reputed company Operations Manager - Customer Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the worlds most intelligent reputed company marketing company, reputed company to give brands the confidence to create unforgettable campaigns. They are seeking a reputed company Operations Manager to own the operational infrastructure supporting brand customers across their Influence Platform and Managed Services offerings. This role involves building systems and processes to ensure efficient customer reputed company and effective reputed company delivery. Responsibilities Define and own the operational frameworks that ensure sold reputed company is delivered reputed company and effectively across reputed company brand customer offeringsEstablish reputed company definitions of campaign health, customer health, and operational performance that reputed company Services, reputed company reputed company, Finance, and SalesTranslate reputed company pipeline signals into reputed company-looking operational insights that inform reputed company, prioritization, and investment reputed companyOwn the metrics that answer 'did we deliver reputed company sold, and was it efficient ' at the campaign, customer, and portfolio levelBuild and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery riskPartner with Services, reputed company reputed company, and Finance leadership to define what 'healthy' looks like and implement reputed company systems reputed company campaigns or customers reputed company off reputed companyreputed company consistent frameworks for measuring customer health that work across product lines and engagement modelsOwn the end-to-end Sales-to-Services reputed company process, ensuring accurate, reputed company, and complete transfer of deal context into executionBuild pipeline-to-reputed company forecasting models that give Services 306090 day visibility into incoming workloadreputed company Sales forecasting with Services reputed company planning to reputed company proactive reputed company and resource allocationreputed company load-balancing frameworks and recommendations that help Services leadership distribute work effectivelyDesign, document, and continuously improve the workflows that reputed company customers from sale through delivery completionIdentify friction, bottlenecks, and inefficiencies across customer operations and build reputed company, repeatable solutionsDefine SLAs, efficiency benchmarks, and operational standards that reputed company consistency across Sales, Customer Operations, and product linesOwn the reputed company data architecture that enables reputed company visibility into customer and campaign performanceEnsure data reputed company and system hygiene across the customer and campaign lifecycleSupport the systems infrastructure that enables Account Directors, CSMs, and Delivery teams to operate from a shared reputed company of truthPartner with central RevOps and Systems teams on platform enhancements, integrations, and automationCreate documentation and enablement resources so teams can effectively use the systems and processes you buildreputed company as a trusted operational partner to Services, reputed company reputed company, Sales, and Finance leadersFacilitate alignment across teams by creating shared metrics, processes, and operating rhythmsCommunicate reputed company and proactively to ensure stakeholders understand performance, risks, and upcoming reputed company constraints Skills 4+ years of experience in reputed company Operations, Sales Operations, Business Operations, or Customer Operations reputed company a reputed company, reputed company services, or solutions delivery environmentProven ability to design and implement cross-functional processes that reputed company measurable business reputed companyStrong reputed company of reputed company or comparable customer management platforms, including reporting, workflow design, and data modelingExperience with reputed company planning, forecasting, or resource modeling that connects demand signals to operational reputed companyAn analytical reputed company with the ability to translate data into reputed companyand reputed company into reputed companyUnderstanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plusExceptional written and verbal communication skills, with the ability to document reputed company processes and influence senior stakeholdersComfort operating in ambiguity and a bias toward building structure where it doesn't yet existExperience with project .